Start in the updated BankID app
BankID is asking many existing app users to verify their identity again. Update the app, have a valid passport or national identity card available and follow the message when your turn comes. The check involves your document and face. This is verification of an existing BankID, rather than an application for your first BankID.
Select Only check for a foreign document
BankID says users with a foreign passport or identity document can choose Kun kontroll. Its official instructions cover passports, including foreign passports, and national identity cards. Use those instructions instead of old advice about SMS codes or BankID på mobil. Documents accepted for first issuance and documents that an app can scan are separate questions.
If scanning the document fails
BankID’s checked information says you can keep using the app as before if digital scanning of a foreign document fails. You will receive another message if a check becomes necessary. Contact your bank if you need another form of identification. Do not assume that a particular camera, passport or residence card is supported without confirmation. The bank can explain the alternatives available in your situation.
A new phone requires a different activation
Changing phones requires activating the app again. That differs from verification in an app that still works. Follow BankID’s activation guide or ask your bank. DNB says an active BankID agreement is required before app activation. If you do not have the requested document, ask the bank how to proceed. Avoid deleting a working setup before confirming your next steps.
Questions and answers
Will I lose BankID if scanning fails?
BankID says existing users with foreign documents can continue as before if scanning fails. Follow any further messages in the app. This does not guarantee approval of a new agreement.
Can I verify identity without scanning in the app?
BankID says you can contact your bank for a different identity-check process if you do not want to use the digital method. The bank must confirm the actual procedure.
Should I use instructions for BankID på mobil?
Use the current BankID app and official instructions. An old article about another BankID method does not establish the activation process used today.
Your next step
If you already have BankID and are asked to verify your identity, a foreign passport or identity document can be scanned by selecting “Kun kontroll” (Only check). BankID says failure of that digital check does not by itself remove your existing BankID.
Open the official step-by-step guideOpen a bank account without BankID in Norway